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Title Systems Engineer I
Job Location Salt Lake City Utah
Job Information

Systems Engineer Level I

The Systems Engineer reports to a Supervisor and/or Technical Manager and provides mid- level support for a 24×7 LAN and associated applications, peripherals and connectivity in a Tier II service desk environment on a nationwide contract. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision. A certain degree of creativity and latitude is required.

Travel Requirement: This position may require up to 30% travel.


  • Support a 24×7 LAN and associated applications.
  • Provide direct technical support to end-users for all IT related issues both hardware and software
  • Troubleshoot/upgrade existing operational environment consisting of workstations running Windows XP, and Windows 2000 associated file and print servers running Windows 200/2003, Active Directory, Exchange and Enterprise Messaging software
  • Support of peripheral devices include PDA’s, Blackberry hand held devices and printers
  • Utilizes Veritas Backup Exec and Computer Associates ArcServe Disaster Recovery software
  • Work with Network Operations Center to troubleshoot complex LAN/WAN issues
  • Diagnose, troubleshoot and resolve minor LAN related issues
  • Document all work performed and possess ability to write clear and effective status reports
  • In a subordinate role, provide technical support for large projects, operations and special events
  • Work as a member of a large team and use established standard operating procedures in the conduct of daily duties
  • Coordinate with senior technical personnel to ensure problem resolution and user satisfaction
  • Install or monitor enterprise installations of new software releases and system upgrades
  • May evaluate and install patches, and resolve software related problems
  • Maintain data files and monitor system configuration to ensure data integrity
  • Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories
  • Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions

Knowledge and skills:

  • Intermediate knowledge of backup software and hardware
  • Intermediate knowledge of the latest Network Operating Systems and hardware
  • Intermediate knowledge of Active Directory, Exchange and Enterprise Messaging Software
  • Familiarity with WAN Devices, circuits, cabling and telephonic and/or communication technology
  • Working knowledge of commonly-used concepts, practices, and procedures within the Support/LAN environment
  • Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions

Education and work experience:

  • Bachelor’s degree preferred
  • 5 years of related technical experience preferred
  • MCSE preferred

· ITIL certification preferred

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