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Job location Maryland, Production Support, Systems Analyst, Web Services, Agile Development, Development Jobs, Job location Virginia, Job location Colorado, Job location District of Columbia, Job location Georgia, Systems Administrator, Information Security, QA Tester Jobs
Title Help Desk Specialist, Staff
Categories Job location Virginia, Production Support
Job Location Arlington, VA
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Title Firewall Technician
Categories Information Security, Job location Colorado, Production Support
Job Location Colorado Springs, CO
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Title Remedy Engineer @ Peterson AFB
Categories Job location Colorado, Production Support, Systems Administrator
Job Location Colorado Springs, CO
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Title Information Technology Manager
Categories Production Support, Systems Administrator
Job Location Afghanistan
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Title Workstation Testing Specialist
Categories Job location Virginia, Production Support, QA Tester Jobs
Job Location Arlington, VA
Job Information

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Title Service Desk Technical Lead
Categories Job location Colorado, Production Support
Job Location Colorado Springs, CO
Job Information

Why Choose AECOM? AECOM is a global provider of professional technical and management support services to a broad range of markets, including transportation, facilities, environmental, energy, water and government. With approximately 45,000 employees around the world, AECOM is a leader in all of the key markets that it serves. AECOM provides a blend of global reach, local knowledge, innovation, and technical excellence in delivering solutions that create, enhance and sustain the world’s built, natural, and social environments. A Fortune 500 company, AECOM serves clients in more than 100 countries and had revenue of $7.0 billion during the 12 months ended Dec. 31, 2010. More information on AECOM and its services can be found at www.aecom.com.

About the Business Line Government We have the international presence, personnel networks and procurement infrastructure to deliver support for any mission, anywhere. We optimize the reliability, availability and sustainability of equipment, logistics systems and facilities for clients around the world. AECOM Government Services supports the U.S. federal government with worldwide program management, planning, design, operations and maintenance, logistics, aviation services, security, international development, environmental and civil engineering and mission and intelligence support.
Job Description The Service Desk Technical Lead is responsible for operating and maintaining an AF Enterprise Help Desk (HD) providing Level 1 support to local customers and Level 2 support to customers from various locations worldwide. Services provided include: Field trouble calls, prioritize workload, incident escalation, client standardization, PC imaging and troubleshooting, trouble ticket management, active directory account management, and the escalation of problems to Level 3 support agencies. Strong customer service orientation is required supporting end users in accessing and using computer systems and business applications, responding to and diagnosing IT problems through a variety of means, such as phone conversations, desktop visits, or remote control technology.

The Technical Lead will provide strong technical expertise in Active Directory, Messaging, and Infrastructure boundary protection to, and supervise a team of, HD technicians. He will maintain a master training plan, provide on-the-job training, and perform as the knowledgeable liaison to the Directory Services, Messaging and Collaboration, SharePoint and Remedy, Boundary, Infrastructure, Network Security, Change/Configuration Management and Cyber Space Defense teams.

The Technical Lead will be responsible for: maintaining current and historical troubleshooting and resolution data; provide trend analysis from statistical information; ensuring the smooth deployment of Air Force standard desktop configuration (SDC) for local users; and SDC problem resolution for Level 2 customers. The candidate will conduct problem identification, research, isolation, resolution, and follow-up assuming the timely closeout of trouble tickets in Remedy ticketing system and coordinate additional support as needed to ensure problem resolution, and customer satisfaction.

Technical Lead will research tools and technical resources to resolve problems and create workarounds. Candidate will ensure Service Desk roles and procedures embrace the ITIL framework of Event Management, Incident Management, Requests Fulfillment, Problem Management and Access Management.

The ideal candidates must be able to successfully pass a Drug Test. He must also have an active DoD Secret Security Clearance.

QUALIFICATIONS:
Mandatory:
· ITIL V3 Foundation certification
· A+, Network+, Security + certification
· Seven years of progressive technical and help desk experience on an enterprise level network
· Experience in troubleshooting Microsoft network OS software within the past 2 years
· Sound working knowledge of BMC Remedy Trouble Ticketing System

Desired:
· MCP, MCSE, Helpdesk certification
· CISSP certification

· 5+ years IT enterprise network experience or a Bachelor’s degree in Computer Science or Information Technology discipline

Government We have the international presence, personnel networks and procurement infrastructure to deliver support for any mission, anywhere. We optimize the reliability, availability and sustainability of equipment, logistics systems and facilities for clients around the world. AECOM Government Services supports the U.S. federal government with worldwide program management, planning, design, operations and maintenance, logistics, aviation services, security, international development, environmental and civil engineering and mission and intelligence support.
What We Offer AECOM employees around the world enjoy a wide range of benefits and competitive compensation package. AECOM is much more than just a place to work. It’s a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It’s a place where you can apply your skills to some of the world’s most challenging, interesting, and meaningful projects world wide. It’s a place that values the diversity of our areas of practice and our people. It’s what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

https://jobs.aecom.com/1033/ASP/TG/cim_advsearch.asp?partnerid=20052&siteid=5022
Requisition/Vacancy No. 65591BR

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Title Jr. Server Administrator
Categories Job location Virginia, Production Support
Job Location Arlington, VA
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Title Privacy Safeguards Specialist
Categories Job location District of Columbia, Production Support
Job Location Washington, DC
Job Information

About AECOM National Security Programs:

National Security Programs, an AECOM Technology
Corporation, is a provider of professional technical and management support
services for government and commercial clients around the world. National Security Programs brings
unique expertise to AECOM in intelligence, information technology and cyber
security – and diversifies AECOM’s strong base of federal government
relationships. An exciting and rewarding career, built on your experience is
within you reach.

AECOM
has significant presence in the high-growth national security market. With
51,000 people in more than 100 countries, AECOM is a leader in all of the key
markets that it serves. Our highly capable team provides a blend of global
reach, local knowledge, innovation and technical excellence in delivering
solutions that enhance and sustain the world’s built, natural and social
environments.

Position Title: Privacy Safeguards Specialist

Reports to: Director of Access Information

Location: Washington, DC

Duties and responsibilities:

  • · Provide support for reviewing and updating Federal Government’s
    Privacy Act issuances for publication in the Federal Register
  • · Provide support for
    monitoring and reviewing Federal Government compliance with privacy
    requirements of the Federal Information Systems Management Act portion of the
    E-Government Act
  • · Supports the development
    and analysis of information systems used to safeguard sensitive information
  • · The contractor shall
    track and monitor PII breach incidents and notification responses. The
    contractor shall provide monthly and quarterly reports, identifying trends.
  • · Plans and carries out
    assignments and develops new privacy database methods, approaches, and
    procedures for approval by the government
  • · Periodically interact
    with management on matters concerning several functional areas including
    maximum availability of all information systems

Successful candidate MUST have:

  • · Minimum of one year of Privacy Act and E-Government Act policy and
    procedure operational experience
  • · Knowledge of statutory and regulatory requirements pertaining to
    the Privacy Act and the E-Government Act
  • · Minimum of Bachelor’s Degree in a field pertinent to this position
    or a High School diploma with four years of relevant work experience

Desired Knowledge, Skills, and Abilities:

  • · Knowledge of statutory
    and regulatory requirements pertaining to the Privacy Act, Federal Information
    Systems Management Act (FISMA), OMB Memorandum M-07-16, and the E-Government
    Act, including disclosure prohibitions, access and amendment provisions, and agency
    recordkeeping requirements
  • · Experience developing
    and/or reviewing Privacy Act System of Records Notices (SORNs) and Privacy
    Impact Assessments (PIAs)
  • · Clear understanding of
    privacy safeguard best practices, particularly in regard to eliminating
    unnecessary collection and use of Social Security Numbers
  • · Demonstrated skills in
    providing written and verbal analyses and recommendations to customers or
    senior management based on results of candidate’s research and analysis of
    privacy safeguard statutes, regulations, policies, and issues
  • · Experience interacting
    with and supporting the work of federal managers, program, and administrative
    support staff. Customer-service oriented
  • · Self-directed, with the
    ability to determine when guidance should be sought from the client
  • · Intermediate level knowledge of MS Access, PowerPoint, Word,
    Excel, and Project
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Title Desktop Publisher
Categories Job location Maryland, Production Support, Web Services
Job Location Hyattsville, MD
Job Information

About AECOM National Security Programs:

National Security Programs, an AECOM Technology Corporation, is a provider of professional technical and management support services for government and commercial clients around the world. The National Security Programs Division brings unique expertise to AECOM in intelligence, information technology and cyber security – and diversifies AECOM’s strong base of federal government relationships. An exciting and rewarding career, built on your experience is within you reach. 

AECOM has significant presence in the high-growth national security market. With 51,000 people in more than 100 countries, AECOM is a leader in all of the key markets that it serves. Our highly capable team provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that enhance and sustain the world’s built, natural and social environments.

Position Title: Desktop Publisher

Reports to: Director of Language Research Center (LRC)

Position Overview:

The successful candidate will format bilingual manuscripts such as dictionaries, textbooks, readers, and handbooks for hardback publication.  In addition, these books will be converted to electronic formats for soft-copy publications. The successful candidate will also be responsible for coordinating the production of publications with commercial printing companies. 

Qualifications:

Experience with MS WORD, Adobe Writer, Adobe Illustrator, and similar desktop publishing software.

Proven ability to format hard and soft copy texts for commercial publications.

Experience with non-Roman language text processing (fonts, etc.).

Knowledge of non-Roman language text encoding issues (sorting, etc.).

Knowledge of UNICODE as applies to foreign languages.

Experience with text encoding (XML, SMGML).

Expertise with standard computer operating systems (PC and Macintosh) and networking.

Experience with computer setup and general technical support. 

Additional Information

Desk Top Publisher Under general supervision, responsible for producing computer-generated graphic-design for communication materials. Creates graphic images and integrates text. Requires in-depth knowledge and training in desktop publishing applications (e.g., PageMaker, InDesign, Quark, Illustrator, etc.). Operates digital scanner and edits graphic images. Capable of manipulating text and graphics to accommodate a wide range of design specifications. A Bachelor’s degree in an applicable technical field or equivalent experience, excellent written communication skills, and two to four years of technical writing and copy editing experience are required and experience in specialized training in desktop publishing software. 

Education and/or Experience

Preferred Bachelor of Science degree from four-year college or university in computer science, professional certification in desktop publishing, or significant experience in publication development. 

Link to job posting: http://tbe.taleo.net/NA8/ats/careers/requisition.jsp?org=MCNEIL&cws=1&rid=359


 

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Title Network Operations Engineer
Categories Job location Virginia, Production Support
Salary DOE
Job Location Herndon, VA
Job Information

Network Operations Engineer- Herndon, VA 

Candidates will have a Program Management/Project coordination telecommunications exp. with at least 6 years in supporting Network operations as it related to customer. Turn up, test, router and switch experience. 

 Network Operations Engineer responsibilities and requirements are as follows: 

 DUTIES AND RESPONSIBILITIES: 

  • The Network Operations Engineer will provide tier 2 and tier 3 escalation support for network infrastructure. The network operations engineer will have a strong understanding of telecommunications networking technologies and be able to exercise sound technical judgment and discipline in the execution of network changes and deployment plans.
  • Provide overall operational support, troubleshooting and maintenance of production network.
  • Responsible for maintaining core, distribution, and customer edge devices which includes but is not limited to Cisco network devices.
  • Participate in new and ongoing projects to develop standards and minimum requirements of the equipment test to be added to the production network.
  • Assist in the development of operational procedures and report regularly on those metrics.
  • Oversee the security and potential vulnerability risks of the network and remote access networks.
  • Interact with management, vendors, customers, and the ability to effectively communicate complex issues in a clear, straightforward manner.
  • Interact with other departments to provide information and assistance as necessary.  

REQUIREMENTS: 

  • College degree preferred, or equivalent hands on work experience; minimum 3-5 years relevant technical experience in a telecommunications network engineering role required.
  • Must be proficient in configuring, BGP, OSPF, MPLS, and IP in a multi platform network environment.
  • Demonstrated record of success with specific experience with Layer 2 and Layer 3 networking, design, support, and project management.
  • Experience with Network Monitoring tools.
  • Knowledge of wireless broadband systems preferred but not required
  • Excellent communication skills and the ability to communicate technical information in non-technical terms
  • Personable with a strong work ethic, who takes pride in hard work and hands on responsibility.

If interested e-mail jay@DCTechRecruiter.com, text or call Jay at 202-596-5411 http://dctechrecruiter.com


 

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Title J2EE/ Java Developer Analyst
Categories Agile Development, Development Jobs, Job location Virginia, Production Support
Job Location Reston, VA
Job Information

J2EE/ Java Developer Analyst- Reston, VA 

This is a unique opportunity for an exceptional developer that wants challenges, the ability to be creative and has passion for the craft. We need the type of developer that is a source of ideas and is comfortable taking initiative. If you can demonstrate that you have the attributes listed, you’re smart and you get things done, then you and I should talk. 

  • Software analyst developer with strong J2EE-Java skills 
  • Must have Transact SQL (T-SQL) experience
  • Experience with Sybase 
  • Will be working on maintaining systems and enhancements, some development on a small scale
  • Must have strong analytical skills and be focused on task at hand
  • Work with Java, J2EE, Struts, Hibernate and Spring framework
  • Must be able to lead his or her requirements gathering sessions and be a very good communicator for this role
  • Will do your own unit testing with JUnit
  • Data modeling experience necessary
  • Unix server side and Windows client side development experience
  • Agile experience is a plus 

**Ability to work in the US without sponsorship (EAD, Green Card, US Citizen) 

If interested e-mail Jay@DCTechRecruiter.com, call or text Jay at 202-596-5411


 

 

 

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Title Office Clerk INTERNSHIP PROGRAM
Categories Job location Virginia, Production Support
Job Location Springfield, VA
Job Information

Office Clerk INTERNSHIP PROGRAM:

About AECOM National Security Programs:

National Security Programs, an AECOM Technology Corporation, is a provider of professional technical and management support services for government and commercial clients around the world. The National Security Programs Operating division brings unique expertise to AECOM in intelligence, information technology and cyber security – and diversifies AECOM’s strong base of federal government relationships. An exciting and rewarding career, built on your experience is within your reach. 

AECOM has significant presence in the high-growth national security market. With 52,000 people in more than 100 countries, AECOM is a leader in all of the key markets that it serves. Our highly capable team provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that enhance and sustain the world’s built, natural and social environments.
 

Position Title: Office Clerk      Internship Program   EEO: Office and clerical

Reports to: Vice President,  Information Technology Center

Job Summary: 

This position desires a person with interest in learning the business side of how an IT business unit operates and functions.  Experience and personal references from this Internship will enhance future employment in computer security, enterprise network management, program management, marketing and business development. The Office Clerk will serve primarily as the administrative assistant with other general office and support duties as required. This is a Nonexempt Position for a period of no more than 4 months.

Specific Duties and Responsibilities include the following, though other duties may be assigned:

  • Greet visitors, answer phones and take messages, and manage the in and outflow of division correspondence
  • Responsible for Marketing Merchandise, to include, ordering and distribution of merchandise to off-site Project Mangers and division personnel.
  • Support senior division leadership with general administrative needs; making travel arrangements, filing expense reports, arranging meetings and necessary accommodations, and other general administrative and filing duties
  • Prepare weekly staff minutes and other meetings minutes as required
  • Must have reliable transportation
  • Must be proficient in MS Office Suite with strength in Power Point
  • Maintain organizational charts, phone directory reporting and division management of personnel mail lists
  • Graphics capability a plus but not required
  • Very good typing skills required

Education and Qualifications

  • Must have at least one semester of college preferably some office administration/management experience.

If interested e-mail jay@DCTechRecruiter.com, text or call Jay at 202-596-5411

 


 

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Title HelpDesk Technician
Categories Job location Virginia, Production Support
Job Location Dulles, VA
Job Information

 

Position: HelpDesk Technician
 
About AECOM National Security Programs:
 
AECOM is listed on the Fortune 500 as one of America’s largest companies, AECOM earns more than US$6 billion in revenue annually. We are publically traded on the New York Stock Exchange since 2007.
 
National Security Programs, an AECOM Technology Corporation, is a provider of professional technical and management support services for government and commercial clients around the world. The National Security Programs Operating division brings unique expertise to AECOM in intelligence, information technology and cyber security – and diversifies AECOM’s strong base of federal government relationships. An exciting and rewarding career, built on your experience is within your reach. 
 
AECOM has significant presence in the high-growth national security market. With 52,000 people in more than 100 countries, AECOM is a leader in all of the key markets that it serves. Our highly capable team provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that enhance and sustain the world’s built, natural and social environments.

 

 

 

WORK LOCATION: IAD Airport (Dulles, VA)

Work schedule: M-F 10am – 7:00pm; Flexible

Troubleshoot issues and requests at Tier 1, but know what should escalate to the other Tiers within the IT Dept.

Key Areas of Responsibility:

•  Help Desk Analysts will receive, log, and resolve all (walk-in, telephoned, emailed, faxed) requests for assistance.  A unique tracking number will be assigned to each issue and request entered into Service Desk Management System.  This number will be referenced in all subsequent communications for tracking purposes.  Help Desk Team members will assign a priority based on the following guidelines: Sort and distribute mail on a timely basis.
•  Analyst will escalate issues and requests not resolve at Help Desk (Tier 1) level to the appropriate team with the IT Dept.
•  Analyst will operate in a Help Desk environment and is the primary contact for customers, vendors, operations, and technical services.
•  Will provide customer assistance by attempting to resolve issues over the phone, remote assistance, remote desktop, and email.
•  Will unlock and reset passwords for domain accounts and other applications used by MWAA.
•  Direct experience with PC’s, knowledge and experience with DOS, Windows XP, and Microsoft Office Suite.
•  Follow all documented current policies, procedures, guidelines set by MWAA and IT Dept.
•  Will be responsible for generating weekly and monthly reports and send them within the IT Dept and other non-610 dept managers.

Consults with:

•  Workstation Support Team
•  Database Team
•  Server Admin Team
•  Application Support Team
•  Quality Assurance Team
•  All levels of management

Top required skills: 

•2 years of progressive computer experience or computer classes are necessary; 1 (one) year or more experience on a Help Desk servicing Oracle EBS 11.5.10 or higher.
•  Help Desk experience with quality being very important on call interaction.
•  Excellent troubleshooting and communication skills.
•  Must know all versions of Microsoft Windows Operating Systems, and MS Office.
•  Very strong interpersonal and communications skills.
•  Multitasking ability – Will have to learn many things at once.
•  Must have strong problem solving, creative thinking, and organizational skills.
•  Must have a sense of urgency and work well under pressure.
•  Must be a team player.

•  Strong sense of customer service.
•  Call Center experience, HDI Analyst certification and A+ certification ia a plus.

 Link to job posting: http://tbe.taleo.net/NA8/ats/careers/requisition.jsp?org=MCNEIL&cws=1&rid=88

 


 

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Title Break-Fix Technician/ Desktop Support
Categories Job location District of Columbia, Production Support
Job Location Washington, DC
Job Information

About AECOM National Security Programs:

National Security Programs, an AECOM Technology Corporation, is a provider of professional technical and management support services for government and commercial clients around the world. The National Security Programs Division brings unique expertise to AECOM in intelligence, information technology and cyber security – and diversifies AECOM’s strong base of federal government relationships. An exciting and rewarding career, built on your experience is within you reach. 

AECOM has significant presence in the high-growth national security market. With 51,000  people in more than 100 countries, AECOM is a leader in all of the key markets that it serves. Our highly capable team provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that enhance and sustain the world’s built, natural and social environments.

Position Title: Break-Fix Technician/ Desktop Support 

Position status: Exempt

Reports to: Program Manager

Duties and responsibilities:

Required Skills:

8570 certification: One (1) of the following: A+, Network +, Security +

Vista Deployments

Desktop/Laptop imaging

Experience with Microsoft Office Applications.

Good oral and written communication skills

Experience with Imaging PC’s/Laptops

Overview:

Build PCs for deployment including imaging, ghosting, and configuration.  Ability to meet scheduled commitments for all PC deployments assigned each day.  Ability to work independently with limited supervision although a Lead will be immediately available for escalation of issues. Strong customer communication skills are required as well as professional manner, appearance and attire. Must be punctual and available for entire refresh project. Willing and able to work late if necessitated.

Description:

Provides technical, operations, and training support to users of company’s personal computers either by telephone or on-site relative to desktop hardware and software packages. Performs hardware diagnostics and coordinates repairs. Assists in planning and designing personal computer support systems. Acts as liaison for data transfer systems design and implementation. Installs and tests personal computers, printers, and other peripherals; configures operating system, shrink-wrap programs, and applications software programs. Develops reports and databases. Provides technical support for personal computers.

Security Clearance:

Secret

Education:

Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience; or no experience required with a related Masters degree. Considered experienced, but still a learner. 6 YEARS RELATED EXPERIENCE REQUIRED FOR ALL CANDIDATES WHO DO NOT HAVE A BACHELOR’S DEGREE.

Link to job posting: http://tbe.taleo.net/NA8/ats/careers/requisition.jsp?org=MCNEIL&cws=1&rid=279

 


 

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Title Desktop Field Support Technician
Categories Job location Colorado, Job location District of Columbia, Job location Georgia, Job location Maryland, Job location Virginia, Production Support
Job Location Various Locations Nationally
Job Information

Desktop Field Support Job Description:

About AECOM National Security Programs:

AECOM is listed on the Fortune 500 as one of America’s largest companies, AECOM earns more than US$6 billion in revenue annually. We are publically traded on the New York Stock Exchange since 2007.   National Security Programs, an AECOM Technology Corporation, is a provider of professional technical and management support services for government and commercial clients around the world. The National Security Programs Operating division brings unique expertise to AECOM in intelligence, information technology and cyber security – and diversifies AECOM’s strong base of federal government relationships. An exciting and rewarding career, built on your experience is within your reach.    AECOM has significant presence in the high-growth national security market. With 52,000 people in more than 100 countries, AECOM is a leader in all of the key markets that it serves. Our highly capable team provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that enhance and sustain the world’s built, natural and social environments.
Position Title: 

Desktop Field Support Technician

Reports to:

Field Support Manager

Job Summary: 

Candidate will provide advanced levels of support of PCs and peripherals; serve in an integral role in planning and executing projects involving PCs; and will evaluate, recommend, install, and support network-based and specialized (nitch) applications. Selected candidate will understand and use network based software beyond operating systems; participate in maintaining the inventory of all server and network equipment; monitor network data backups and performs restores; will perform network troubleshooting, including cabling, network interfaces and connectivity.  Candidate will also assist in supporting all LAN/WAN based applications as well as install, configure and maintain all server class operating systems.    

Specific Duties and Responsibilities:

  • 3 years or more of current experience working a technical support department.
  • Comprehensive knowledge of PC hardware, peripherals, and software. 
  • Understands and uses network based software beyond operating systems. Must have experience on Microsoft software and various hardware platforms.
  • Experience with network data backups and restores; performing network troubleshooting, including cabling, network interfaces and connectivity.
  • Knowledge of VPN, PDAs, other related technologies is required.
  • Must have experience in troubleshooting hardware issues and replacing parts on both desktop and laptop computers.
  • Qualified candidates should have superior customer service experience.
  • Must be comfortable working with high energy customers.
  • Microsoft certifications highly preferred.
  • Must have excellent verbal and written communication skills.

Education and Qualifications:

Must have at least a bachelor’s degree in Information Technology, computer science or have significant related field experience, and 3-5 years of experience. A DoD Secret clearance is required.   

Desktop Field Support Locations:

   
Northeast Burlington Service Center, VT
  CIS HQ, DC
  Boston Field Office, MA
  Baltimore District Office, MD
  Newark Asylum, NJ
  New York Asylum, NY
  Philadelphia Field Office, PA
  S Burlington, VT
   
Southeast Miami-Sweetwater, FL
  Orlando, FL
  Atlanta Field Office, GA
   
Western Laguna Niguel Service Center, CA
  Phoenix Field Office, AZ
  Bellflower, CA
  Imperial ASC, CA
  San Francisco District Office, CA
  Portland Field Office, OR
  Yakima Field Office, WA
  Sacramento, CA
   
Central Dallas Service Center, TX
  Denver District Office, CO
  Chicago Asylum, IL
  Louisville Field Office, KY
  Omaha Field Office, NE
  Dallas District Office, TX
  Houston ASC, TX
  San Antonio, TX

 


 

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Title Software Tools Administrator
Categories Job location Maryland, Production Support, Systems Analyst, Web Services
Salary Market Rates
Job Location Lanham, MD
Job Information

POSITION SUMMARY:

Administers hardware and software infrastructure used for development of a commercial software product suite.  The environment includes software tools used for configuration management/version control, issue tracking, software builds, development of software installers, storage of development artifacts, and scheduling.

RESPONSIBILITIES:

 Maintains software tools that support the software development process, particularly those used for issue tracking and storage of software development artifacts (e.g., requirements and design documents).  Installs and maintains tools, administers user accounts, and provides customizations as needed to support the team’s activities developing a commercial software product suite.  Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.

 Performs research and advocates implementation of process improvements and tool updates to optimize software development activities.  Serves as an expert in the utilization of commercial and open source tools to support the software development process.

 Ensures compliance with vendor licensing agreements in terms of usage of software development tools and operating systems.

 Provides system administration tasks primarily within a Windows environment as needed to support tools used for software development by the team.  Coordinates with corporate IT staff and team DBAs as needed.

 Maintains web portals used by team members and customers to access tools (e.g., issue tracking software), documentation, and software products downloads.

 Reviews performance logs and monitors system performance.  Troubleshoots and resolves system hardware, software and communications problems; creates shell programs and utility scripts; performs automated and manual backup and restore processes. Performs system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Installs, configures and tests software packages.

Provides user support and may conduct user software training for a team of software development professionals.

Evaluates requests for hardware and software; researches and recommends solutions to technology needs.

Performs daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Performs regular file archival and purge as necessary.

REQUIREMENTS:

 U.S. Citizen.

 Experience managing/administering usage of tools that support the software development lifecycle including formal software packages used for issue tracking.

 Experience creating and maintaining basic web sites for usage within a software development environment.

 Proficiency developing and using shell scripts for automation within a software development environment.

 Experience installing and configuring software packages.

 EDUCATION & EXPERIENCE:

Typically requires bachelor’s degree or equivalent, and five to seven years of related experience.

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