Job: Customer Service Specialist

Customer Service Specialist, Staff

Position
Overview:

Works under general supervision, and receives direction from
supervisor on work priorities and daily assignments.

Experienced performing general maintenance tasks,
troubleshooting and repairing computer systems and peripheral equipment located
throughout the organization.

Experienced maintaining a spare parts inventory of systems,
subsystems, and component parts used in repair work.

Experienced in preparing progress reports for all work
performed.

Experienced following SOPs and maintaining records of work
in an IT Help Desk Ticket System.

Serves as first level technical problem escalation resource.

Works under normal supervision.

Requirements: 3 years
IT experience

Education: HS
Diploma. Relevant certifications include
A+, MCSE, DCSE, HDI, ITIL, MCDST.

AECOM

National Security Programs, an AECOM Technology Corporation,
is a provider of professional technical and management support services for
government and commercial clients around the world. The National Security
Programs Division brings unique expertise to AECOM in intelligence, information
technology and cyber security – and diversifies AECOM’s strong base of federal
government relationships. An exciting and rewarding career, built on your
experience is within you reach.

AECOM has significant presence in the high-growth national
security market. With 51,000 people in more than 100 countries, AECOM is a
leader in all of the key markets that it serves. Our highly capable team
provides a blend of global reach, local knowledge, innovation and technical
excellence in delivering solutions that enhance and sustain the world’s built,
natural and social environments.
https://jobs.aecom.com/1033/ASP/TG/cim_advsearch.asp?partnerid=20052&siteid=5022

Requisition/Vacancy No. 67473BR