Computer System Analyst (Senior)

The Computer System Analyst (Senior) reports to a Supervisor and/or Technical Manager and provides senior-level support for a 24×7 LAN and associated applications, peripherals and connectivity in a Tier II service desk environment on a nationwide contract. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision. The Computer System Analyst may also serve as a mentor or in a supervisory role to junior level Deskside Technicians and System Administrators. A certain degree of creativity and latitude is required.

Travel Requirement: This position may require up to 30% travel.


· Provide senior level support of a 24×7 LAN and associated hardware, applications, users and other equipment both remotely and onsite to include mainframe connectivity and web-based application connectivity.

· Troubleshoot and upgrade existing operational environment consisting of Windows Servers 2000/2003 and workstations running Windows XP, and Windows 2000, Active Directory and Exchange.

· Provide support of peripheral devices such as PDA’s, Blackberry hand held devices and printers

· Utilize Veritas Backup Exec and Computer Associates ArcServe Disaster Recovery software

· Document all work performed and ability to write clear and effective status reports, problem analysis reports and other ad-hoc reports

· Technical support and planning for large projects, operations and special events to include evaluation of wireless and other networking technologies

· Work as a member of a large team and use established standard operating procedures in the conduct of daily duties

· Coordinate with the Technical Manager to ensure problem resolution and user satisfaction

· Install or monitor enterprise installations of new software releases and system upgrades

· Evaluate and install patches, and resolve software related problems

· Maintain data files and monitor system configuration to ensure data integrity

· Utilize the Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users

· Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories

· Make recommendations, if needed, for approval of major systems installations

· Ability to professionally manage client interaction and expectations regarding service delivery efforts

· Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions

· Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

· Apply basic knowledge of industry trends and developments to improve service to our clients

Knowledge and skills:

· Advanced knowledge of the latest Network Operating Systems and hardware

· Familiarity with LANDesk and experience with BigFix required.

· Advanced knowledge of backup software and hardware

· Advanced knowledge of Active Directory, Exchange and Enterprise Messaging Software

· Familiarity with WAN Devices, circuits, cabling and telephonic and/or communication technology

· Working knowledge of commonly-used concepts, practices, and procedures within desktop/LAN environment

· Customer interface skills a must.

· Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions

Education and work experience:

· Bachelor’s degree preferred

· 10 years of related technical experience preferred

· MCSE preferred

· ITIL certification preferred

Clearance Required: Background Investigation and up to Top Secret.

Please apply below:


About Jay Perreault

Recruits for a full range of IT Services, which support every stage of the systems development lifecycle… SUMMARY Proven experience in leadership and operations within a corporate work environment, and foster internal growth for current employer of choice while improving individual chances for success. Proactive Recruiting Manager with more than 15 years of experience in training, managing and executing delivery for local and global organizations. Long record of achievement in the following industries: architecture, banking, corporate, commercial and most recently within the intelligence and information technology fields. KEY ATTRIBUTES • Talent Management • Cross Function Team Leadership • Succession Planning • Employee Relations • Work Force Planning • Career Counseling • Social Media Strategist • Project Planning • Enterprise Social Networking • Attrition Planning • P&L Budget Management • Retention