Engineer Level I

The Systems Engineer reports to a Supervisor and/or Technical Manager and provides mid- level support for a 24×7 LAN and associated applications, peripherals and connectivity in a Tier II service desk environment on a nationwide contract. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision. A certain degree of creativity and latitude is required.

Travel Requirement: This position may require up to 30% travel.


  • Support a 24×7 LAN and associated applications.
  • Provide direct technical support to end-users for all IT related issues both hardware and software
  • Troubleshoot/upgrade existing operational environment consisting of workstations running Windows XP, and Windows 2000 associated file and print servers running Windows 200/2003, Active Directory, Exchange and Enterprise Messaging software
  • Support of peripheral devices include PDA’s, Blackberry hand held devices and printers
  • Utilizes Veritas Backup Exec and Computer Associates ArcServe Disaster Recovery software
  • Work with Network Operations Center to troubleshoot complex LAN/WAN issues
  • Diagnose, troubleshoot and resolve minor LAN related issues
  • Document all work performed and possess ability to write clear and effective status reports
  • In a subordinate role, provide technical support for large projects, operations and special events
  • Work as a member of a large team and use established standard operating procedures in the conduct of daily duties
  • Coordinate with senior technical personnel to ensure problem resolution and user satisfaction
  • Install or monitor enterprise installations of new software releases and system upgrades
  • May evaluate and install patches, and resolve software related problems
  • Maintain data files and monitor system configuration to ensure data integrity
  • Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories
  • Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions

Knowledge and skills:

  • Intermediate knowledge of backup software and hardware
  • Intermediate knowledge of the latest Network Operating Systems and hardware
  • Intermediate knowledge of Active Directory, Exchange and Enterprise Messaging Software
  • Familiarity with WAN Devices, circuits, cabling and telephonic and/or communication technology
  • Working knowledge of commonly-used concepts, practices, and procedures within the Support/LAN environment
  • Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions

Education and work experience:

  • Bachelor’s degree preferred
  • 5 years of related technical experience preferred
  • MCSE preferred

· ITIL certification preferred

Please Apply Below:


About Jay Perreault

Recruits for a full range of IT Services, which support every stage of the systems development lifecycle… SUMMARY Proven experience in leadership and operations within a corporate work environment, and foster internal growth for current employer of choice while improving individual chances for success. Proactive Recruiting Manager with more than 15 years of experience in training, managing and executing delivery for local and global organizations. Long record of achievement in the following industries: architecture, banking, corporate, commercial and most recently within the intelligence and information technology fields. KEY ATTRIBUTES • Talent Management • Cross Function Team Leadership • Succession Planning • Employee Relations • Work Force Planning • Career Counseling • Social Media Strategist • Project Planning • Enterprise Social Networking • Attrition Planning • P&L Budget Management • Retention