The Remedy Administrator is responsible for maintaining, modifying and developing custom software applications for the 561 NOS Enterprise Help Desk trouble ticketing application, Remedy. This system is used to process Trouble Tickets for Tier 1, 2 & 3 network/computer support of all 561st customers, located worldwide.
• Maintain/administer the Enterprise Remedy system which includes: Remedy distributed architecture, Remedy Web Enterprise, Remedy core application and Remedy database administration
• Perform Remedy form/schema development • Provide support for web-related database development activities
• Work with other Air Force users of Remedy to enhance effectiveness and collaborative capabilities of Remedy and resolve problems associated with the Enterprise Remedy application
• Other responsibilities include collecting metrics, creating custom reports, and creating and maintaining the Remedy system as-built drawings/diagrams and instruction manuals
Mandatory: • Must have an active DoD Secret clearance • Sound Remedy development skills
Desired: • BMC Remedy 6.x system administration training • BMC Remedy 6.x application development training • BMC remedy 7.x system administration training • BMC remedy 7.x application development training
TO APPLY; please follow the link below: