The Remedy Administrator is responsible for maintaining, modifying and developing custom software applications for the 561 NOS Enterprise Help Desk trouble ticketing application, Remedy. This system is used to process Trouble Tickets for Tier 1, 2 & 3 network/computer support of all 561st customers, located worldwide.


• Maintain/administer the Enterprise Remedy system which includes: Remedy distributed architecture, Remedy Web Enterprise, Remedy core application and Remedy database administration

• Perform Remedy form/schema development • Provide support for web-related database development activities

• Work with other Air Force users of Remedy to enhance effectiveness and collaborative capabilities of Remedy and resolve problems associated with the Enterprise Remedy application

• Other responsibilities include collecting metrics, creating custom reports, and creating and maintaining the Remedy system as-built drawings/diagrams and instruction manuals


Mandatory: • Must have an active DoD Secret clearance • Sound Remedy development skills

Desired: • BMC Remedy 6.x system administration training • BMC Remedy 6.x application development training • BMC remedy 7.x system administration training • BMC remedy 7.x application development training

TO APPLY; please follow the link below:


About Jay Perreault

Recruits for a full range of IT Services, which support every stage of the systems development lifecycle… SUMMARY Proven experience in leadership and operations within a corporate work environment, and foster internal growth for current employer of choice while improving individual chances for success. Proactive Recruiting Manager with more than 15 years of experience in training, managing and executing delivery for local and global organizations. Long record of achievement in the following industries: architecture, banking, corporate, commercial and most recently within the intelligence and information technology fields. KEY ATTRIBUTES • Talent Management • Cross Function Team Leadership • Succession Planning • Employee Relations • Work Force Planning • Career Counseling • Social Media Strategist • Project Planning • Enterprise Social Networking • Attrition Planning • P&L Budget Management • Retention