May 092012
Engineer Level I
The Systems Engineer reports to a Supervisor and/or Technical Manager and provides mid- level support for a 24×7 LAN and associated applications, peripherals and connectivity in a Tier II service desk environment on a nationwide contract. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision. A certain degree of creativity and latitude is required.
Travel Requirement: This position may require up to 30% travel.
Responsibilities:
- Support a 24×7 LAN and associated applications.
- Provide direct technical support to end-users for all IT related issues both hardware and software
- Troubleshoot/upgrade existing operational environment consisting of workstations running Windows XP, and Windows 2000 associated file and print servers running Windows 200/2003, Active Directory, Exchange and Enterprise Messaging software
- Support of peripheral devices include PDA’s, Blackberry hand held devices and printers
- Utilizes Veritas Backup Exec and Computer Associates ArcServe Disaster Recovery software
- Work with Network Operations Center to troubleshoot complex LAN/WAN issues
- Diagnose, troubleshoot and resolve minor LAN related issues
- Document all work performed and possess ability to write clear and effective status reports
- In a subordinate role, provide technical support for large projects, operations and special events
- Work as a member of a large team and use established standard operating procedures in the conduct of daily duties
- Coordinate with senior technical personnel to ensure problem resolution and user satisfaction
- Install or monitor enterprise installations of new software releases and system upgrades
- May evaluate and install patches, and resolve software related problems
- Maintain data files and monitor system configuration to ensure data integrity
- Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories
- Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
Knowledge and skills:
- Intermediate knowledge of backup software and hardware
- Intermediate knowledge of the latest Network Operating Systems and hardware
- Intermediate knowledge of Active Directory, Exchange and Enterprise Messaging Software
- Familiarity with WAN Devices, circuits, cabling and telephonic and/or communication technology
- Working knowledge of commonly-used concepts, practices, and procedures within the Support/LAN environment
- Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
Education and work experience:
- Bachelor’s degree preferred
- 5 years of related technical experience preferred
- MCSE preferred
· ITIL certification preferred
Please Apply Below:
Follow me on Twitter 
